Terms of Service

By accessing or using ReconXchange, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use ReconXchange.

ReconXchange is a marketplace that connects customers with independent automotive reconditioning providers for services such as detailing, paint correction, dent repair, wheel repair, glass repair, and interior repair.

You must be at least 18 years old, and able to enter into a binding contract, to create an account, send a service request, or book a service. If you use ReconXchange on behalf of a business, you confirm that you are authorized to act for it.

You may create an account using an email address and password, or by signing in with Google or with Apple. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us promptly if you suspect unauthorized use of your account.

A Pro may also send you a scheduling link to book an appointment with them directly. You can book through that link without a ReconXchange account; these Terms still apply to that booking.

ReconXchange facilitates discovery, service requests, quotes, bookings, and communication between customers and Pros. We do not ourselves perform reconditioning services.

Pros are independent businesses or individuals. Unless we explicitly state otherwise, Pros are not employees, agents, or representatives of ReconXchange, and ReconXchange is not a party to the service agreement between a customer and a Pro. The Pro is responsible for the work they perform.

A Pro is listed on ReconXchange only after we approve their application. A “Verified Pro” badge means exactly this: ReconXchange reviewed this Pro’s government ID and examples of their work.

It does not mean that ReconXchange has run a background check on the Pro, or that we have licensed, insured, bonded, or certified them, or that we guarantee their work. Pros are responsible for holding any license or insurance the law requires for their services. If that matters to you, ask the Pro directly before you book.

As a customer, you agree to:

• Provide accurate and complete information in your service requests
• Make the vehicle reasonably available for the requested service, and confirm you own the vehicle or are otherwise authorized to request service on it
• Cooperate reasonably with the Pro to complete the request (e.g. responding to questions, providing access, and being available at agreed times)

As a Pro, you agree to:

• Provide accurate business, profile, and application information, and keep it up to date
• Hold any licensing, insurance, or certifications required by law for the services you offer
• Perform services with reasonable skill and care, and in compliance with applicable law
• Use customer information only as described in Section 9

When a customer sends you a request or books with you through ReconXchange — including through your scheduling link — you receive information such as their name, contact details, vehicle, photos, and service address. As a Pro, you may use that information only to respond to that customer’s request, and to perform and communicate about the job they booked. You may not use it for marketing, sell it, or share it with anyone who is not helping you do that job, and you must keep it reasonably secure.

Quotes and pricing shown on ReconXchange may vary based on vehicle condition, scope of work, location, and the individual Pro, and are estimates unless a Pro confirms otherwise.

Booking fee. ReconXchange charges customers a $0 booking fee today — there is nothing to pay ReconXchange to book. If we introduce a fee, it will be shown, with its amount, before you accept a quote, and it will not apply to a booking you accepted before the change.

The service price. The price for the work is agreed between you and the Pro, and you pay it directly to the Pro, by a method you and the Pro agree. ReconXchange does not collect, process, or hold that payment — there is no escrow — and does not guarantee it. A Pro may send you an invoice through ReconXchange and record that you paid; that record is the Pro’s own, not a payment ReconXchange processed.

Cancellation, rescheduling, and refund terms may vary by Pro and by the specifics of a request or booking, and will be presented at the relevant step where applicable. We encourage customers and Pros to resolve disputes about a specific job directly and in good faith. ReconXchange may, but is not obligated to, help facilitate a resolution and does not guarantee any particular outcome, refund, or remedy.

We contact you about your account, requests, and bookings by email, in the app, and — if you turn them on — by push notification. ReconXchange does not send automated or marketing text (SMS) messages. If you agree to it when you sign up, we may text you one to one about your account or a job — and, if you are a customer, so may a Pro working on your job. A Pro you work with may also call you at a number you share with them.

You agree not to:

• Provide false or misleading information, or create a fake or duplicate account
• Use the service for fraud, abuse, harassment, or any unlawful purpose
• Scrape, crawl, or extract data from ReconXchange except as permitted by robots.txt or with our written permission
• Attempt to bypass ReconXchange’s platform processes (for example, to avoid applicable fees) where such processes apply
• Interfere with or disrupt the security or proper functioning of the service

You may submit content such as photos, videos, messages, service descriptions, reviews, and provider profile content (“User Content”). You retain ownership of your User Content. By submitting it, you grant ReconXchange a non-exclusive, worldwide, royalty-free license to host, store, display, reproduce, and otherwise process that content as needed to operate and provide the marketplace (for example, showing your request photos to a Pro, or displaying a review on a provider profile).

You are responsible for User Content you submit and confirm you have the right to share it.

ReconXchange relies on third-party services to operate, including Google Sign-In and Sign in with Apple for authentication, Supabase for authentication and data storage, Vercel for hosting, Google Maps for location search, an email delivery provider, bot protection on our forms, and payment processors. Your use of those integrations may also be subject to that provider’s own terms. Our Privacy Policy names them.

ReconXchange does not guarantee the availability of any Pro, the accuracy of any quote or price, or the results, quality, or outcome of any service performed by a Pro. The service is provided “as is” and “as available,” without warranties of any kind except as required by applicable law.

To the maximum extent permitted by law, ReconXchange will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising from or related to your use of the service, including services performed by a Pro. Nothing in these Terms limits liability that cannot be limited under applicable law.

[Placeholder for counsel: the law that governs these Terms, and where disputes are heard, will be stated here.]

You may stop using ReconXchange, and request deletion of your account, at any time. We may suspend or terminate an account that violates these Terms, poses a risk to the marketplace or other users, or as otherwise reasonably necessary to operate the service.

We may update these Terms from time to time. When we do, we will update the “Effective date” at the top of this page. Continued use of ReconXchange after a change takes effect means you accept the updated Terms.

Questions about these Terms can be directed to:

ReconXchange
Email: support@reconxchange.com
Website: https://reconxchange.com